Privacy & Terms

Rallio is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights under GDPR. Rallio is the data controller, is based in Lithuania, and processes data under EU law. Rallio is intended for users aged 16 and over; we do not knowingly collect data from children under 16.

Information you provide:

• Name, email address, phone number
• Date of birth, gender, skill level, city, profile photo
• Booking history and payment records
• Heart rate, calories, and workout duration — only if you connect a smartwatch (Apple Watch, Wear OS, Garmin, or Huawei) to a game or match

Collected automatically:

• Device and OS information
• Pages visited and features used
• IP address and approximate location
• Advertising click identifiers (e.g. Facebook or Google click IDs), captured only if you accept marketing cookies, used to measure ad performance

We use your data to:

• Process court bookings and payments
• Calculate ELO rankings
• Send booking confirmations and alerts
• Respond to support requests
• Detect and prevent fraud
• With your consent, help arena partners reach their own existing customers with ads on Meta and Google: we select matching players using profile data (e.g. city, gender, age, ELO rating), then share only an irreversibly hashed version of their email and phone number with the ad network — never the profile data itself

We never sell your data or share it in plain text with advertisers. Personalised ads are opt-in only — turn them on or off anytime in Settings → Privacy & ads. Heart rate, calories, and other health data are never used for advertising and are never shared with ad networks.

We share data only when needed to run the service:

• Payment provider (Montonio) — to process payments securely
• Arena partners — booking details for the arena you book at
• Other match participants — heart rate and workout data from a match, only if you turn on sharing for that match
• Advertising partners (Meta, Google Ads) — an irreversibly hashed version of your email and phone number, only if you opt in to personalised ads in Settings → Privacy & ads
• Analytics & monitoring (Google Analytics and Datadog on the web, Datadog in our mobile app) — usage, error, and performance data, including limited session replay on our website to help us diagnose bugs

All processors are GDPR-compliant and bound by data processing agreements.

We keep account data while your account is active. Booking and payment records are kept up to 3 years for accounting. You can delete your account anytime in Settings → Delete account.

Under GDPR you have the right to:

• Access a copy of your personal data
• Correct inaccurate data
• Request deletion ("right to be forgotten")
• Data portability
• Withdraw consent at any time, including for personalised ads and marketing cookies

You can delete your account and data anytime in Settings → Delete account. To exercise any other right, email privacy@rallio.lt — we respond within 30 days.

By using Rallio you agree to the following terms:

• You must be at least 16 years old
• Keep your login credentials confidential
• Do not use Rallio for fraudulent or illegal activity
• Cancellation windows are set by each arena (commonly 24h before start); cancellations after the window are non-refundable
• ELO disputes must be submitted within 7 days of the match

We may update these terms occasionally. We will notify you by email for material changes. Continued use of Rallio after notification constitutes acceptance.

Rallio uses strictly necessary storage for authentication. With your consent, we also use optional cookies for analytics (Google Analytics on the web) and advertising (Meta Pixel and Google Ads on the web, to measure arena partner ad performance). Our website and mobile app use Datadog to monitor performance and diagnose errors, which on the web includes limited session replay. You can manage your choices in the cookie banner or Settings → Privacy & ads.

For privacy questions or data requests, contact us at privacy@rallio.lt.

For general queries, visit the Contact page.